Returns, exchanges, and warranties
If you are not completely satisfied with your order, you can make an online return or exchange within 30 days of the original purchase date, no questions asked. Please note that all consumable products, personalized product, Rebrew refurbished gear, and final sale items are non-refundable and non-exchangeable. For all other products, they must be returned in original condition.
Returns
Decided your new Fellow purchase is not perfect for you? Return your product here.
Exchanges
Looking for a different color, material, or size? Click here to start your exchange.
Purchased from Amazon or one of our retail partners and want to make a return/exchange?
At this time we can only process online returns and exchanges for products that were purchased directly from our website. If the product was purchased from Amazon or another Fellow authorized retailer, please reach out to their customer service teams directly.
Have questions?
What can be returned?
If you’d like to return your Fellow product but do not have a warranty claim, you may do so within 30 days of the original purchase date. Returns within this time period can receive a refund or a Fellow gift card of equivalent value.
Please note, for returns where the purchase included a gift card that the customer has already redeemed, the value of the gift card will be deducted from the refund. Any unused value will be canceled.
Products must be in their original condition in order to be eligible for a refund.
We offer return shipping via UPS for €27 for electric products purchased in a kit or bundle, €13 for electric separately purchased products (excluding Espresso Series 1), €45 for Espresso Series 1, and €5 for non-electric products purchased and delivered within Germany. If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! Return labels are only available for orders delivered within Germany. All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution. Click here to start a return
What cannot be returned?
- Coffee Beans
- Gift Cards
- Personalized Products
- Rebrew products from our refurbished collection purchased on or after October 17, 2022
- Final sale items
Fellow gear in the above list is still covered by our warranty policy, so if you are experiencing a functional or cosmetic issue, please file a warranty claim.
What is the cost of returns?
We offer return shipping via UPS for €27 for electric products purchased in a kit or bundle, €13 for electric separately purchased products (excluding Espresso Series 1), €45 for Espresso Series 1, and €5 for non-electric products purchased and delivered within Germany.
Can I return a gift?
If you received Fellow gear as a gift, congrats on having awesome friends! If you’d like to return it, we accept returns of gifts purchased on our website. Click here to start a return
How do I get a refund?
Please start a return here.
Refunds are issued after your returned item is received at our warehouse. All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution.
Can I get store credit instead of a refund?
Yes, and we’ll waive the return shipping fees if you do! Submit a request here to get started.
How long will it take to get my refund or credit?
It can take 10-14 days to process your return. Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your refund or credit will be initiated.
Depending on your bank it may take up to 7 days to see your refund.
If you opted to receive store credit, it will be delivered via email.
How long will it take to get my exchange order?
It can take 10-14 days to process your return. Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your exchange order will be released.
As soon as your exchange order is on its way, you’ll receive an email with a tracking number.
How do I file a warranty claim?
We'd be glad to help if you file a warranty claim here.
What time period does the warranty cover?
Standard Warranty Period:
1 year - Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder
2 years - New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Corvo EKG Pro, Corvo EKG Pro Studio Edition, Ode Brew Grinder Gen 2, Tally Pro Precision Scale, Aiden Precision Coffee Maker, Clyde Electric Kettle, Electric Atmos Vacuum Canister, Espresso Series 1
Additional product protection can be added within 90 days of the original purchase.
1 year - Non-Electric: Stovetop Kettles, Ceramics, Glassware, Travel Mugs, Coffee Storage, Brew Burrs, Drippers, French Press, and any other non-electric products.
What does the warranty cover?
Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here . Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:
- You must be the original consumer. You must have purchased the product through Fellow or Fellow authorized retailers.
- You must have purchased and used the product in Germany.
- You must provide the original sales receipt for proof of purchase.
- You must have used the product only as intended and in accordance with the product’s care instructions.
What does the warranty not cover?
- Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
- Normal wear and tear.
- Operation with the wrong type of current or voltage.
- Failure to follow all cleaning instructions.
- Failure to comply with any safeguards listed in the instructions of the product or this warranty.
- Products used or purchased outside of the United States (and its territories) and Canada.
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