Fellow Warranty Information

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.

• You must have purchased the product through Fellow or Fellow authorized retailers.

• You must have purchased and used the product in Germany.

• You must provide the original sales receipt for proof of purchase.

• You must have used the product only as intended and in accordance with the product’s care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.

• Normal wear and tear.

• Operation with the wrong type of current or voltage.

• Failure to follow all cleaning instructions.

• Failure to comply with any safeguards listed in the instructions of the product or this warranty.

• Products used or purchased outside of Germany.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.