Shipping Information
When will my order ship?
When you place an order with Fellow, the wheels begin turning: Once orders are processed, we work fast to ensure the product(s) are available and ready to ship. Upon processing, you will receive an email confirming your order! After your order has been picked up by our carrier, you'll receive an additional email with the tracking confirmation. This entire process takes 24-48 hours.
Please note that our warehouse does not ship on weekends or holidays. If you place an order on the weekend or on Friday it will more than likely be processed and shipped the following Monday or Tuesday. All orders ship directly from our fulfillment centers, with the exception of some coffees that ship directly from the roaster.
If you're missing an order confirmation or tracking number, let us know! Spam filters can be unnecessarily aggressive at times and eat up important emails. We'd be happy to help you track down your order.
How much does shipping cost?
Enjoy free shipping on orders of €67 or more within Germany. For orders under €67, the standard shipping charge is €12.73.
Orders are shipped from the Netherlands via FedEx® Regional Economy.
| Order value | Shipping cost |
|---|---|
| Under €67 | €12.73 |
| €67 or more | Free |
All prices include applicable VAT.
Delivery times
Delivery within Germany takes approximately 5 business days from dispatch. Your shipping cost will be displayed at checkout before you complete your order.
Once your order ships, you'll receive a shipping confirmation with a tracking link so you can follow your delivery's progress.
How do I track my order once it has shipped?
Once your order ships from our warehouse, you will receive a tracking number via email. Please note, it may take 24 hours for the tracking number to be completely active while it is in the process of being picked up by one of our carriers. You can track your order directly from the email we sent using the "Track your items" button or track your order here. If you notice your tracking number has not updated after 48 hours of when the email was sent, please contact us so we can further investigate.
When will I receive my order?
We ship orders within 1-2 business days after being placed, and once our carrier partners have picked up your order, you will receive tracking information and an estimated delivery date via email. Typically, orders will arrive in up to 10 days once shipped; however, please note that due to inclement weather or situations beyond our control, there may be additional time needed to deliver your order by the carrier. If there are any questions or it's been well past this timeframe, please contact us directly so we can research further on our end.
